Get Asked, Go Deliver
Reach out and respond to your customers with the right questions and answers. See why everyone is shifting to the LiveSalesApp for their Joomla website’s live chat and help desk system because of these features:
Instant Connections for Lasting Conversions
Build instant connections with sales prospects and customers by targeting common product inquiries. Through customizable lead introduction messages offered by the LiveSalesApp, you can proactively engage with web visitors, showing unique automessages depending on what page they are on and at the same time providing instant support to any user concern. Better customer service converts prospects to customers and also encourages existing customers to do repeat orders.
Multi-channel Ticketing and Help Desk System
Elevate online and offline support with the LiveSalesApp chat that works with a unified inbox, consolidating all forms of communications received including chats, emails, calls, and even sms into tickets. Ticket management is done in a single portal complete with search and filter options. This makes it a lot easier to monitor and review a sales prospect’s or customer’s website experience or purchase history, resolving issues raised faster.
Live Prospect View for Boosted Business Opportunities
Experience real-time monitoring of sales prospects with the LiveSalesApp’s Live Prospect View, allowing you to collect valuable user information the moment they set foot on your website. Take advantage of vital data acquired including referral information, navigation history, time on site, IP, country, number of pages visited, and keywords used to access your website for use in improving merchandising and marketing strategies.
Capture Sales Leads that Matter
Say goodbye to chat spammers with the LiveSalesApp that can isolate these from true sales leads even before initiating a chat. Through the LiveSalesApp Lead Qualification System feature, you can integrate a lead form to your chat plug-in that then acts as a filter system, ensuring operators only engage with sales prospects and customers who have completed the form.
Spot-on Efficiency and Convenience Guaranteed
Serve business productivity by doing a whole lot more with these LiveSalesApp functionalities.
Quote & Purchase Order Expressway
Bi-directional sending of files from operators to sales prospects or customers including quotations, POs, or product manuals will never be a problem. Just drag and drop files from your database into the chat field.
Screen Sharing for Quick Assistance
Clear up concerns raised by sales prospects or customers through the screen sharing feature that lets you replicate any issues encountered, making it easier to address and find solutions to these.
Easy Access Knowledge Base
Respond to customer inquiries with lightning speed by building your own knowledge base where you can pull up answers and product data right away. The LiveSalesApp also lets you create and send canned responses.
No More Frustrated Web Visitors
Offer immediate and valuable support to sales prospects and customers with these features from the LiveSalesApp:
- Ratings and feedback form
- Multiple language capability and real-time translation
- User/group permissions
- Canned responses
- Self-learning email templates
Integrating the LiveSalesApp Live Chat to your Joomla website only takes 9 simple steps. Click below for instructions
Ready to Witness How Your Joomla Website Can Do Better?
Subscribe and get the LiveSalesApp chat now to improve your customer service and double your sales and conversions.